What you’ll leave with
Participants agree on one small experiment, name an owner, and define how they will review the result.
Before the session
- Ask the sponsor for one concrete problem and a recent example. Replace broad goals such as “improve communication” with a specific task people need to perform.
- Invite people who do the work and someone able to approve a small experiment. Ask privately about access needs; offer captions, written instructions and a camera-optional route.
- Prepare a shared document with four headings: evidence, options, experiment, review. Test editing permissions with an attendee account. Assign a timekeeper and note-taker.
- Send the question, desired decision and worksheet in advance. Example: How can we reduce missing information in the handover between sales and delivery?
The run of show
Open with a concrete outcome
Say: “By the end we will choose one change to try for two weeks. We are improving the handover, not judging individuals.” Explain how notes will be used. Invite each person to name one thing a good handover makes possible; passing is welcome.
Build a shared picture
Allow three minutes of silent writing about a recent handover: what arrived, what was missing and what happened next. Invite brief examples and separate observations from interpretations. Ask which facts need checking. Capture missing evidence without trying to solve it yet.
Define the problem
Group similar examples. Give each participant two votes for problems they can influence. If there is a tie, choose the problem with the clearest recent evidence. Write: “When [situation], [obstacle] leads to [effect].” Check the statement with people on both sides of the handover.
Take a break
Pause for five minutes. Show the return time and leave the problem statement visible. Invite participants to step away from their screens.
Generate and examine options
Write ideas individually for four minutes. In groups of three or four, combine useful ideas and choose one low-effort option. Each group has one minute to explain it. Compare effort, likely benefit and possible unintended effects. Keep at least one option that changes the process rather than asking people to try harder.
Choose an experiment
Ask the decision owner to select an option, explaining their reasoning. Invite objections that reveal a practical risk. Reduce the scope if needed. Record who will do what, when it begins, what evidence will be collected and the review date. Example: try a five-field handover checklist on the next five transfers.
Check commitment and close
Ask each person to write their next action or concern. Read back the experiment and confirm that the owner accepts it. Ask: “What is still unclear enough to stop this working?” Resolve essential ambiguity and send everyone the same action record.
Inside the participant worksheet
- Workshop title and date
- Decision or skill participants should leave with
- People who need to attend and why
- Evidence of the current problem
- Scope and what is outside it
- Activity | minutes | participant action | tangible output
- Access needs and alternative participation routes
- Experiment | owner | first step | start date
- Success signal | data source | review date
Debrief questions
- Which activity helped us move from opinion to evidence?
- Whose perspective was missing?
- What would make the experiment small enough to start tomorrow?
Adapt it for your group
- For four people, work together instead of using breakout rooms. For 17–24, add a co-facilitator and keep groups to four.
- If time drops to 60 minutes, use 5 / 10 / 10 / 0 / 15 / 15 / 5 minutes and gather examples before the session.
- If the whiteboard fails, use a shared document or invite written chat contributions and read them aloud.
After the session
Send the experiment record within one working day. At the review, compare the agreed signal with the starting situation, then keep, change or stop the experiment. Do not treat one successful trial as proof that it works everywhere.
How to use the files
Print the PDF, edit the Word file in Word or Google Docs, or open the CSV agenda in a spreadsheet.
Can I use this with paying clients?
Yes. Use and adapt this original Superglue kit in your own training, including paid client sessions. Please share this page rather than redistributing the unmodified kit. Read the full usage terms.